Posted on 5th August 2015 at 12:41pm
When we book a holiday with a travel agent, we expect to be able to go away and relax and have fun. What we don’t expect is there to be serious problems such as being taken ill due to a stomach virus spreading around the hotel quicker than Katie Hopkins looking for free publicity.
So, what do you do if you have had your dream holiday ruined, and you feel like the travel agent and their holiday reps are not interested? Or what do you do when a travel agent sends you money off vouchers for your next holiday as a gesture, with you knowing exactly what painful part of the anatomy to stick it up?
In 2012, there were 337,000 medical insurance claims, which fell to 202,000 in 2014 with a total cost to insurance companies standing at £206 million. But if the medical emergency was the travel company’s fault or the travel agent, should the insurance company be forced to foot the bill?
If the illness was down to the hotel due to poor hygiene and you booked the holiday through a travel agent or a tour operator, then you could be entitled to make a claim. Obviously, the high street travel agents don’t want you to know this, and the last thing they want is to spend all that money on legal fees and compensation. So the first step a travel agent would normally take is to send you money off vouchers.
Our advice, if you have suffered on holiday due to illness and it was the fault of the hotel or travel agent and the travel company sends you a compensation offer that is an insult then seek legal advice.
You could be entitled to make a legal claim for pain and suffering, private medical care at home or abroad, loss of enjoyment, and loss of earnings. These compensation claims depending on how serious they are can range from a few hundred pounds to hundreds of thousands.
When thinking of making a holiday compensation claim it is important to know what you can claim for. We have listed the most common holiday compensation claims that have occurred in the past few years.
Food Poisoning on Holiday
When you are on holiday, you expect the highest level of hygiene, and you expect to eat food that has been properly cooked. However, if you have suffered from food poisoning or norovirus while on holiday then you can make a claim.
Falling on Holiday
When you go to a hotel, you expect the environment to be safe. However, if you slip or fall and have an injury that was the fault of the hotel, then you could make a claim
Bedbugs Holiday Compensation Claims
When you go on holiday, you like to come back with souvenirs but one souvenir you do not want to come home with is bites and blisters due to bed bugs from the hotel beds. If you have suffered due to bed bugs then do not accept a £50 money-off voucher for your next holiday, contact a holiday compensation legal expert and make a claim.
Accident on a Plane
If you have suffered an accident while on board a plane then you have the right to make a claim. These compensation claims can be anything from tripping when boarding or disembarking the aircraft or injuries that have resulted due to turbulence.
Making a Claim the Right Way
When thinking about making a claim for compensation it is first important to contact your travel agent to give them a chance to respond. If you are not happy with their response, then you should then seek out a legal firm who has experts in holiday compensation. They will be able to guide you through the whole process and act on your behalf.
A solicitor will be able to tell you if they think you have a claim, and they could also guide you on the compensation amount. It is important not to be intimidated by the size of a travel agent; if you have suffered, then you are entitled to make a claim.
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