Posted on 9th September 2015 at 1:23pm
Jet2 hit the headlines this year after one of their flights was forced to make a diversion from Leeds Bradford Airport to Alicante due to an unruly passenger.
Although you may think that was the shocking news, it wasn’t. What made the headlines was when the passenger was sent a fine for nearly £5,000 to cover the cost of the diversion.
The passenger, Grant Marshall, was said to be swearing and behaving badly during the flight, on the 29th May 2015. He was in a group of 14 and was asked according to reports to stop consuming alcohol and to stop using foul language and threatening behaviour.
However, he continued and the crew became concerned for the safety of the other passengers, which left the captain with no option and had to divert the plane to Toulouse.
Phil Ward, Managing Director of Jet2.com said: “To protect the safety and comfort of our loyal customers and staff, we openly pledged to take action to stamp out antisocial behaviour on-board. That is exactly what we are doing.”
“Jet2.com is a holiday airline; so we want holidaymakers to have a wonderful time from the moment they start their holiday with us.
“More than 1,150 passengers were inconvenienced that day by Mr Marshall’s antisocial and unacceptable behaviour.”
“This is why we issued him with this bill for the costs involved. Most passengers have a fantastic time travelling and, of course, know how to behave on-board, which is why we need to stop disorderly behaviour from the few like Mr Marshall.”
Jet2 Zero Tolerance
Although Jet2.com recently launched a zero policy on disruptive conduct, nobody expected them to go one step further and issue passengers with fines. Grant Marshall was shocked to receive the fine and a lifetime ban.
Let UKACP Know Your Feeling About This
So, was it the right thing to do to issue Grant Marshall a fine of nearly £5,000 and should all airlines work as hard as Jet2 to stamp out this type of behaviour on-board an aircraft.
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