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ACE Meet and Greet - all terminals

ACE Meet and Greet - all terminals
  • CCTV
  • Security Fencing
  • Security Barrier
  • Security Patrols

0.2 miles from airport
Off site

ACE Meet and Greet - all terminals

Drop-off and pick-up at Short Stay. Stroll to check-in.

Need to know:

Drop your car off at the Short Stay car park. A member of the team will meet you there and park your car while you walk to the terminal.

When you get back walk back to where you were met on arrival and your car will be ready for collection.

Accessibility:

This service is suitable for customers with limited mobility, as a shuttle bus is not required.

Security:

The car park is secured by:

  • Perimeter fencing
  • CCTV
  • 24-hour patrols

The small print:

ACE can only take cars that fit into a standard size parking space, which is 2.4m x 4.8m. You'll be charged extra if your car is too large. Minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services and will cost extra for other packages. To see if the car park can take your vehicle, call us on 0800 093 5478.

As the car park constantly monitor flights, they will return the car to the terminal you are landing to.

All airport fees are included.



Arrival Procedures

Once you've parked your car and unloaded your luggage, lock your car and check your car in with a member of the Handover Team - the desk is located in the lift lobby. Make sure you have your booking reference and return flight details ready to give the driver.

Your car will be photographed and taken to a secure car park by the experienced driver, whilst you walk to check-in - it takes 2 minutes.

Departure Procedures

You don't need to call the car park on your return unless your return flight has changed. If so, call ACE on 01895 543 535 and choose option 1 to let them know.

You need to walk back to the car park to collect your car and meet the driver from ACE. The details are as below.

T2:
- Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park.
- Take the left-hand set of lifts up to level 4 (the first set of lifts don't stop on level 4).
- Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

T3:
- Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park.
- Take the lift up to Level 3.
- Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

T4:
- Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park.
- Take the lift to the level 2.
- Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

T5:
- Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park.
- Take the life to level 4.
- Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

Please have the card that you were given on arrival to collect your keys from the Handover team. If you do not have this then they will need to see, and take, an image of your passport, which must match the booking name.

If you park for longer than you booked, you'll be charged at a rate of £20 per day. You won't get a refund for any unused parking time.

Security

While you're away, your car will be stored in one a secured car park. All of the car parks are surrounded by a fence and are either manned 24 hours, have CCTV in use, or have dedicated 24 hour security patrols.

Disabled Information

If you have a vehicle that's adapted to help with any mobility issues you have, call ACE to make sure a licensed driver is available to move the vehicle for you.

ACE Meet and Greet - all terminals

ACE Meet and Greet - all terminals




Directions

Directions to Terminal 2:
- Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 15).
- After passing the tunnels on Tunnel Road, heading into Heathrow airport, follow the signs for Terminal 2 Short Stay Car Park.
- Take the right-hand lane and pass under the 2.2M height restriction.
- Follow signs for â??Level 4â?? and â??Off Airport' and keep right.
- Take a ticket from the furthest right-hand ticket barrier, which you will need to hand over to the driver.
- Drive straight forward following signs for â??Off Airport Parkingâ??.
- Park in one of the â??Off Airport Meet & Greetâ?? parking bays in rows A or B.
- Hand your keys and parking ticket to the Handover team, located in the lift lobby.

Directions to Terminal 3:
- Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 15).
- After passing the tunnels on Tunnel Road, heading into Heathrow airport, follow the signs for Terminal 3 Short Stay Car Park.
- Take a ticket from the barrier, which you will need to hand over to the driver.
- Drive up to level 3 following signs for â??Off Airport Parkingâ??.
- Park in one of the â??Off Airport Meet & Greetâ?? bays.
- Hand your keys and parking ticket to the Handover team, located in the lift lobby.

Directions to Terminal 4:
- Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14).
- Follow the signs to T4.
- When you arrive, just follow the signs for Terminal 4 Short Stay Car Park.
- Take a ticket from the barrier, which you will need to hand over to the driver.
- Drive down to level 2 and park in one of the designated Off Airport Meet and Greet parking bays.
- Hand your keys and parking ticket to the Handover team, located in the lift lobby.

Directions to Terminal 5:
- Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14).
- Follow the signs to T5.
- When you arrive, just follow the signs for Terminal 5 Short Stay Car Park.
- You'll come to a ramp, drive up it and keep to the right.
- Drive under the yellow height restriction, keep left and follow the signs for Short stay Level 4.
- You'll see Avis signs, follow them until you come to a third set of barriers, you just need to take a ticket and drive through.
- Park in one of the designated Off Airport Meet and Greet parking bays.
- Hand your keys and parking ticket to the Handover team, located in the lift lobby.


Address

T2: TW6 1EW, T3: TW6 1QG, T4: TW6 3XA, T5: TW6 2GA

ACE Meet and Greet - all terminals

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ACE Meet and Greet - all terminals

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