Cancellations & Refunds
All cancellations and amendments to your booking must be made through Holiday Extras, and are subject to the conditions set out in the Cancellation Policy below. Note that bookings made with a PayPal payment can only be amended online.
Hotel and hotel-with-parking bookings:
- •You cannot get a refund or amend a hotel or hotel-with-parking booking less than 24 hours before the day of travel. So your last opportunity to change your package if you're flying at 2pm on the 28th will be 23:59 on the 26th, for example.
- •Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £9.50, £15 for hotel-with-parking bookings. Any refund due to you will be paid within 28 days of the date on which you cancelled your booking.
- •If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park locally for any additional parking time at their published rate.
- •If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
- •If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park locally for any additional parking time at their published rate.
- •Please note: Bookings made at the special 'advanced purchase' price cannot be amended, and no refund will be given if the booking is cancelled.
Parking-only bookings:
- •You cannot get a refund or amend a parking booking less than 24 hours before the day of travel. So your last opportunity to change your package if you're flying at 2pm on the 28th will be 23:59 on the 26th, for example.
- •Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £9.50. Any refund due to you will be paid within 28 days of the date on which you cancelled your booking.
- •If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park locally for any additional parking time at their published [Gate Rate*] .
- •If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
- •If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park locally for any additional parking time at their published [Gate Rate*].
- •Please note: Bookings made at the special 'advanced purchase' price cannot be amended, and no refund will be given if the booking is cancelled.
"Supersaver", "Non-flexible" and "Advance purchase" special prices:
- Please note: Products booked at these special prices cannot be amended or cancelled, and no refunds can be given.
Airport parking
- Bookings that are made under a concessionary basis can only be used by the travel agent making the booking. Please take a wage slip or other proof of employment with you as the car park may ask to see this.
Rail tickets
The rail tickets will appear separately on your credit or debit card statement. If you need to change your travel dates or cancel your tickets, just give us a call on 0800 093 5478
Airport lounges:
- •You cannot get a refund or amend a lounge booking in the 24 hours prior to the arrival date/time printed in your booking confirmation, or at any time thereafter.
- •There is no penalty for cancelling or amending your lounge booking before this period.
Changes and cancellations made by us:
Occasionally, we have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. if we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible.
Where possible we will do so before your departure and we will offer you a choice from the following:
(1) accepting the changed arrangements, or
(2) choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or
(3) cancelling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.
Travel Disruption
In the event of disruption caused by natural phenomena including, but not limited to, volcanic activity and adverse weather conditions, our normal cancellation and refund terms will apply.
Cancellation Charge Waiver
You must select and pay for the Cancellation Charge Waiver when you make your booking. This will protect you if you subsequently cancel your booking in accordance with our Cancellation Policy, and Holiday Extras' normal cancellation charges (£9.50 parking, £15 hotels and hotels-with-parking) will not apply.
Please note that you may not, in certain circumstances, cancel or amend your booking (see Cancellation Policy above). In these cases you will not receive a refund and you will be charged the full cost of your booking including the cost of the Cancellation Charge Waiver
The cancellation protection offered by the Cancellation Charge Waiver is not available if you are booking for the same day or the next day. The Cancellation Charge Waiver fee is non-refundable, except when part of a successful Free If/Best Price Guarantee claim.
Cancellations/Amendments Procedure
- Booking confirmation
1.1 We confirm bookings made by email or on our website by issuing a booking reference.
1.2 We confirm bookings made by phone by the operator giving you a booking reference.
- Cancelling a booking
2.1 You may cancel a booking for any reason, including not accepting these conditions, up to 24 hours before the parking period begins and you will receive a full refund.
2.2 If you receive these conditions within seven working days before the parking period you may (as long as you do not park your vehicle in our car park) cancel no later than seven working days after receiving the conditions and we will give you a full refund.
2.3 If you cancel after the time in 2.1 or 2.2 or do not turn up, we will charge you the full parking fee for the whole parking period.
2.4 Cancellation must be in writing by post (to the Administration Address), by fax (01342 710008), or by email (customerservices@aph.com). Cancellation sent by first-class prepaid post, which we will treat as received by 10 am on the second working day after posting. Cancellation sent by second-class prepaid post, which we will treat as received on the third working day after posting.
2.5 For the purposes of conditions 2 and 3, the parking period begins at one minute past midnight on the first day of the parking period.
2.6 Cancellations or amendments cannot be accepted if you book a supersaver or non-flexible parking product.
Customer Service Number 0844 871 7394
APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ
Cancellations and refunds
Airport Hotels
| Notification Period | Cancellation Charge |
|---|---|
| Less than 24 Hours Notice | Full Cost: No Refund and No Amendments |
| More than 24 Hours Notice | Unless a cancellation fee waiver has been paid, the charge is £10 per room per night, balance refunded * |
| * Except on certain promotional offers which are non-refundable. Where applicable this will be stated in the hotel description. Where applicable, credit card or transaction fees are non-refundable | |
| Amendment admin. fee of £10 per room per night where amendments cause a reduction in the original number of rooms or nights booked. | |
Parking Bookings
| Notification Period | Cancellation Charge |
|---|---|
| Less than 24 Hours Notice | Full Cost: No Refund. No Amendments |
| More than 24 Hours Notice | Unless a cancellation fee waiver has been paid, the charge is £7.50 per reservation - balance refunded * |
* Please note the following exceptions: Certain promotional offers, Advance Purchase and Super Saver options are non-refundable. Where applicable this will be stated in the car park description/information Luton Central Car Storage the cancellation charge is £10.00 Norwich A.T. Park & Fly the cancellation notice period is 48 hours. Within this time no refund is available. | |
| If your return is delayed and you have been away for longer than you have booked, you will need to pay the difference on return, direct to the car park, at their standard daily rate. No refund is available for unused part stays. | |
Lounge Bookings
| Notification Period | Cancellation Charge |
|---|---|
| Less than 24 Hours Notice | Full Cost: No Refund. No Amendments |
| More than 24 Hours Notice | £7.50 per reservation - balance refunded |
| Amendment admin. fee of £7.50 per reservation where amendments cause a reduction in the original number of lounge tickets booked. | |
| No refund is available for unused part stays Where applicable, credit card or transaction fees are non-refundable | |
1. CANCELLATION POLICY:
1.1 ALL CANCELLATIONS MUST BE MADE DIRECTLY THROUGH SKYPARKSECURE IN ORDER TO BE VALID. (Not with the car park).
1.2 Please use the online form http://www.skyparksecure.com/faq/support to cancel your booking. Alternatively you can send an e-mail to info@skyparksecure.com or Phone: 0845 4599 250 (Office hours only - Monday - Friday 09.00 to 17.00) quoting your booking reference number.
Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods (see 1.5).
1.3 Any clients booking where they have not complied with on screen booking requirements (e.g. printed off their voucher etc.) and who have been unable to park, will not be subject to a refund.
1.4 No refunds are available for unused part stays.
1.5 Refund Notice Periods:
• Edinburgh Flying Scot - Less than 14 days notice - no refund
• Edinburgh Low Cost Park & Ride - Less than 14 days notice - no refund
• Manchester SkyPark Indoor - Less than 14 days notice - no refund
• Edinburgh ParkanFly - Park & Ride/Meet & Greet - Less than 14 days - no refund.
• All other car parks: - Less than 72 hours notice - no refund
More than above notice periods, all cancelled bookings are subject to a £10.00 charge. *Except on certain promotional offers which are non-refundable. Where applicable this will be stated in the car park description/information (Such as ADVANCED products)
All Bookings Fees and MMS charges are non-refundable
1.6 Duplicate Bookings - In the event of a client making a duplicate booking for the same stay/vehicle and client and do not contact us within 28 days of their return will incur the full cost of that booking.
1.7 With every effort being made to ensure clients' receive the information pertaining to their booking. If for any reason a client fails to utilize the booked space and adequate notice is not given (72 hours) will regretfully receive no refund.
1.8 CANCELLATION COVER
a) Should a client wish to cancel they must do so at least 24 hours prior to their departure date in order to be eligible, those who cancel after this time will be subject to our normal conditions listed above.
b) Cancellation Cover does not apply for bookings made the same day, booked for the following day or in certain products where stated.
1.9 MMS Confirmation
Clients who take advantage of this service and receive their confirmation by mobile, in addition to their printed voucher, MUST ensure that their mobile is compatible with this service. The service itself is non-refundable.
2. AMENDMENT POLICY:
Any date and/or product amendments made to a booking with more than 24hours notice will incur no Amendment fee. Less than 24hours notice will be subject to amendment charge of £5.00
To amend your booking please use the contact us form or contact our office within office hours.
