Terms & Conditions

What to take with you when you travel: Please ensure you have your booking confirmation voucher/ and or booking reference with when you travel. This will identify you as a Holiday Extras customer and enable the service provider to verify your booking. Where you have booked a car park that requires you to use credit card entry and exit procedures please ensure you have with you the credit card with which you booked.

Problems when using the services:

• If you encounter a problem at your Holiday Extras location, please inform the service provider immediately to give them the opportunity to rectify the problem.
• If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage. Our service providers will do their utmost to assist with any given request, however assistance cannot be guaranteed.
• Please put any outstanding issues in writing (with receipts if appropriate) to: Customer relations, Holiday Extras, Ashford Road, Newingreen, Hythe, Kent, CT21 4JF; email us atcustomerrelations@holidayextras.com, or fill out our online complaint form within six weeks of your return to the UK.

Call monitoring and recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

If you find the same product or package of products for less within 24 hours of making and paying for your booking with Holiday Extras then we'll give it to you free (subject to the following terms and conditions)

Terms and conditions (airport parking, port parking, airport hotels, port hotels and airport lounges):

1. The parking, hotel or lounge product or package of products under comparison must be the same in every respect - for example, at the same hotel/car park/lounge, or valet parking provided by the same supplier, and with the same cancellation terms - as that which you purchased from Holiday Extras.

2. Where multiple rooms are booked each room is regarded as a separate product.

3. You must make your claim within 24 hours of making and paying for your booking with Holiday Extras.

4. Successful claims will not be paid until after the return date originally booked.

5. You must use the products or package of products as per the booking against which you are making your claim.

6. Cancellation of the booking cancels your right to claim under this guarantee.

7. Comparison prices must be listed and quoted in pounds sterling.

8. Our Best Price Guarantee and Free If ... will not apply to price differences of five pence or less

The following exclusions apply to price comparisons that will be considered as part of any claim made under this guarantee in respect of airport parking, port parking, airport hotel, port hotel and lounge bookings:

1. Prices from other suppliers that are conditional on buying other products

2. Prices that are part of a customer loyalty, members or loyalty reward scheme

3. Prices that are part of a staff discount scheme

4. Prices that are part of any other discount or special offer deal

5. Hotel-with-coach products

6. Hotels or parking in the Republic of Ireland

7. London city centre hotels

8. Rail packages

9. London city centre parking

10. Overseas lounges - Airport Angel Solo Lounge Terms and Conditions

Theatre break products

If you find an identical theatre break product or package of products for less within seven days of making and paying for your booking with Holiday Extras, not only will we match the price, but we will also refund a further £10 on your booking.

NOTES

• If you think that you have found the same product or package of products cheaper elsewhere then call us on 0871 360 2100 and let us know. Please make sure that the product or package of products that you are comparing is identical in all respects, and that it meets the terms above. If there is any variation then we cannot match the price or refund the cost.

• When you call, please have your Holiday Extras booking reference and the address of the website where you've found a similar offer to hand.

• All insurance products, coach travel, rail travel, car hire, London city centre hotels, London city centre car parks and theme park breaks are excluded from the guarantee.

• When calculating we consider only the price of the product or package of products, not any additional fees or charges e.g. credit card and PayPal surcharges or Cancellation Protection.

VAT

Our suppliers' reservation and booking systems can vary in the way they round up or round down the VAT element of the total price payable. Because of this, our Guarantee will not apply to price-differences of five pence or less where we have established that the VAT calculation is the sole reason for the difference.

Prices

Prices can go up or down:

Holiday Extras is committed to providing the highest standards and the best choice of product, at great prices. Throughout the year we continually review our products and prices. There are likely to be some seasonal special offers. In some circumstances prices may go up between the time you looked for your initial quote and the time you make your actual booking.

Prices include VAT: All prices are for pre-booking and include VAT at the current rate. Hotel prices are given in £'s per person per night (twin prices based on two adults sharing) or £s per room per night, parking in £s per vehicle per whole or part day/ 24 hour basis, airport lounges in £s per person.

Credit card, debit card and PayPal surcharges: We reserve the right to levy non-refundable surcharges for payment by PayPal, debit or credit card. The scale of these will be clearly notified to you before any booking is confirmed. Your payment will appear on your statement as Holiday Extras. Paypal, credit card and debit card surcharges applied by us at the time of booking will be refunded if that booking is part of a successful Free If/Best Price Guarantee claim.

Cancellation, amendments and refunds

All cancellations and amendments to your booking must be made through Holiday Extras, and are subject to the conditions set out in the Cancellation Policy below. Note that bookings made with a PayPal payment can only be amended online.

Hotel and hotel-with-parking bookings:

• •You cannot get a refund or amend a hotel or hotel-with-parking booking less than 24 hours before the day of travel. So your last opportunity to change your package if you're flying at 2pm on the 28th will be 23:59 on the 26th, for example.
• •Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £9.50, £15 for hotel-with-parking bookings. Any refund due to you will be paid within 28 days of the date on which you cancelled your booking.
• •If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park locally for any additional parking time at their published rate.
• •If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
• •If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park locally for any additional parking time at their published rate.
• •Please note: Bookings made at the special 'advanced purchase' price cannot be amended, and no refund will be given if the booking is cancelled.

Parking-only bookings:

• •You cannot get a refund or amend a parking booking less than 24 hours before the day of travel. So your last opportunity to change your package if you're flying at 2pm on the 28th will be 23:59 on the 26th, for example.
• •Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £9.50. Any refund due to you will be paid within 28 days of the date on which you cancelled your booking.
• •If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park locally for any additional parking time at their published [Gate Rate*] .
• •If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
• •If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park locally for any additional parking time at their published [Gate Rate*].
• •Please note: Bookings made at the special 'advanced purchase' price cannot be amended, and no refund will be given if the booking is cancelled.

"Supersaver", "Non-flexible" and "Advance purchase" special prices:

• Please note: Products booked at these special prices cannot be amended or cancelled, and no refunds can be given.

Airport parking

• Bookings that are made under a concessionary basis can only be used by the travel agent making the booking. Please take a wage slip or other proof of employment with you as the car park may ask to see this.

Rail tickets

The rail tickets will appear separately on your credit or debit card statement. If you need to change your travel dates or cancel your tickets, just give us a call on 0800 093 5478

Airport lounges:

• •You cannot get a refund or amend a lounge booking in the 24 hours prior to the arrival date/time printed in your booking confirmation, or at any time thereafter.
• •There is no penalty for cancelling or amending your lounge booking before this period.

Changes and cancellations made by us:

Occasionally, we have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. if we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible.

Where possible we will do so before your departure and we will offer you a choice from the following:

(1) accepting the changed arrangements, or

(2) choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or

(3) cancelling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.

Travel Disruption

In the event of disruption caused by natural phenomena including, but not limited to, volcanic activity and adverse weather conditions, our normal cancellation and refund terms will apply.

Cancellation Charge Waiver

You must select and pay for the Cancellation Charge Waiver when you make your booking. This will protect you if you subsequently cancel your booking in accordance with our Cancellation Policy, and Holiday Extras' normal cancellation charges (£9.50 parking, £15 hotels and hotels-with-parking) will not apply.

Please note that you may not, in certain circumstances, cancel or amend your booking (see Cancellation Policy above). In these cases you will not receive a refund and you will be charged the full cost of your booking including the cost of the Cancellation Charge Waiver

The cancellation protection offered by the Cancellation Charge Waiver is not available if you are booking for the same day or the next day. The Cancellation Charge Waiver fee is non-refundable, except when part of a successful Free If/Best Price Guarantee claim.

Entry and exit procedures

These vary at each car park. Please see information on your confirmation. If you are charged by the car park because you do not follow the correct entry or exit procedures or present your confirmation voucher, Holiday Extras may not be able to obtain refunds on your behalf.

Park and Ride transfers

Transfers to and from the airport are included in the Holiday Extras price, unless stated otherwise, or the car park is within walking distance of the airport terminal. Please make sure you have the transfer schedule for your car park and that the times of operation suit your requirements.

Meet and Greet parking

If you have booked this service, (where you are met at the terminal by a driver who takes your car away to secured storage for you, and your car is brought to the terminal for you on your return), you may need to reconfirm your booking direct with the parking operator prior to your date of travel, giving your Holiday Extras Booking Reference. Please check your booking confirmation for details. Supplements may be charged for service outside normal hours and on all public and bank holidays payable directly to the parking operator.

Minimum stays

Minimum stays and charges apply at some car parks. Should you wish to stay for fewer days, you may, but the cost of the minimum duration is payable. This is made clear during the booking process. Daily Prices may vary according to the date and length of stay. Stays of fewer than 8 days may attract a higher daily rate./p>

Car Keys

In the interests of efficient operation you must be prepared to leave your car keys with car park staff if requested to do so. Where disabled facilities are provided, please ensure these are suitable for you individual needs.

Insurance

All parking is subject to the terms and conditions of the individual car park and these are available separately on request from the car park operator. Ensure no valuables are left in the vehicle, as Holiday Extras will not accept liability. Parking is always at the vehicle owner's risk.

High-sided or unusually wide vehicles

Not all car parks can accommodate them and those that can may charge more than the standard advertised price. Please check with Holiday Extras before booking by calling our award-winning call centre on 0871 360 2300 or emailing salesadmin@holidayextras.com.

Upgrades

Additional products or services may be offered to you as an upgrade or addition to your original, primary, purchase. The terms and conditions of the primary purchase shall apply to your entire booking, except where the upgrade(s) is/are specified within these terms and conditions, upon which the secondary purchase terms and conditions shall also apply.

Holiday Extras SMS service

When you subscribe to this service you accept these terms and conditions.

The Holiday Extras SMS Service (the Service) is provided as an additional source of travel and flight information. It is not intended to be authoritative and should only be used as a guide in conjunction with other sources of information. The Service is based on fast-moving real-time information supplied by third parties and its delivery is subject to the availability and operation of mobile networks, and as such no warranty or guarantee can be offered regarding its accuracy, completeness or timely delivery.

The Service is provided by Mantic Systems Limited on behalf of Holiday Extras Holiday Extras will endeavour to provide the service in an uninterrupted and timely manner and will take reasonable steps to correct any errors, omissions or delays. Holiday Extras will provide the service from the time you subscribe until the close of the specified service.

You agree that you will: co-operate with Holiday Extras, provide accurate information, only provide details of your own mobile phone number and email address, ensure your telephone can receive SMS messages.

You agree that Holiday Extras may send you SMS messages and emails regarding the Service, improvements to the Service and other services Holiday Extras believes may be of interest to you.

If your mobile phone is supplied by a UK provider then you should not be charged for receiving these messages, but you are responsible for checking this before you subscribe.

Holiday Extras' liability in connection with the Service, however arising, is excluded to the fullest extent permissible at law (but there is no limit to its liability for death, personal injury or fraudulent misrepresentation) and is in all cases limited to the price paid for the service.

Holiday Extras warrants that it complies with the Data Protection Act.

Holiday Extras will use data to provide the Service, for market research including statistical analysis of subscriber behaviour, and to send you details of services. All messages will contain details of how to remove your data. Your customer information will not be passed on for use by third parties.

Holiday Extras shall have no liability to you if events beyond its control prevent is from performing its obligations.

These terms are subject to English law and the parties agree to submit to the jurisdiction of the English courts. Holiday Extras may assign or otherwise transfer its obligations at any timer. If any part of these terms are found to be invalid or unenforceable the other provisions shall remain in force.

No refunds will be payable if this service is cancelled.

Postal booking confirmations

When purchased as an addition to the standard email confirmation, postal confirmations will be sent out on the first working day after a booking was made. If the date of travel is within seven days of the booking date then confirmation will be sent by first class mail, otherwise it will be sent out by second class mail.

Customers booking via our telephone call centre may be offered guaranteed next-day or trackable delivery services at an additional charge.

In all cases, HolidayExtras.com does not accept any liability as a result of any failure of the postal services to meet their stated level of service.

All postal fees are non-refundable.

Duplicate confirmations will be charged at the standard rate of 99p and will be sent by first class post only.

Contact Holiday Extras

Main switchboard: Tel: 01303 815300

Booking enquiries: Tel: 0871 360 2300. 
Please note: calls cost up to 10p per minute from a BT landline, calls from mobiles and other numbers may vary.

email: salesadmin@holidayextras.com.

By post: Holiday Extras, Ashford Road, Newingreen, Hythe, Kent, CT21 4JF

Airport Parking and Hotels Limited ("APH") Standard Terms and Conditions for Airport Parking, Airport Hotels and Airport Lounges.

• Click here for bookings at APH owned Car Parks, including APH Gatwick, APH Manchester, APH Manchester Indoor Parking and APH Birmingham (Hams Hall).
• Click here for bookings at car parks owned by third party service providers, Airport Hotels and Airport Lounges.

For terms and conditions relating to other products offered by APH partners please click through to the terms and conditions located on their respective websites.

Booking an APH Car Park

If you need to amend or cancel your booking please use Manage My Booking ensuring you have your email address, postcode and booking reference to hand. Alternatively you can call us on 0844 871 7394. Please check all booking details on receipt of confirmation. APH can not be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes.

Cancellations/Amendments Procedure

Airport Parking and Hotels Limited (APH )
Terms and Conditions
Your legal rights are not affected.

• Booking confirmation

  1.1 We confirm bookings made by email or on our website by issuing a booking reference.

  1.2 We confirm bookings made by phone by the operator giving you a booking reference.

• Cancelling a booking

  2.1 You may cancel a booking for any reason, including not accepting these conditions, up to 24 hours before the parking period begins and you will receive a full refund.

  2.2 If you receive these conditions within seven working days before the parking period you may (as long as you do not park your vehicle in our car park) cancel no later than seven working days after receiving the conditions and we will give you a full refund.

  2.3 If you cancel after the time in 2.1 or 2.2 or do not turn up, we will charge you the full parking fee for the whole parking period.

  2.4 Cancellation must be in writing by post (to the Administration Address), by fax (01342 710008), or by email (customerservices@aph.com). Cancellation sent by first-class prepaid post, which we will treat as received by 10 am on the second working day after posting. Cancellation sent by second-class prepaid post, which we will treat as received on the third working day after posting.

  2.5 For the purposes of conditions 2 and 3, the parking period begins at one minute past midnight on the first day of the parking period.

  2.6 Cancellations or amendments cannot be accepted if you book a supersaver or non-flexible parking product.

• Prices and payments

  3.1 The price will be in pounds sterling including VAT. It will be the price confirmed at the time of making your booking no matter what prices we may quote elsewhere or in any promotional offer.

  3.2 You can pay for the parking period using an approved payment card when you make the booking.

  3.3 If there are any extra charges due, you must pay these in full before you leave the car park.

  3.4 Should your entry and exit times change from those booked this may result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will be levied upon exit.

• Our responsibilities

  4.1 We will accept legal responsibility for death or personal injury if it is caused by our or our employees' negligence.

  4.2 We will accept legal responsibility for damage to the paintwork or bodywork of your vehicle if you can prove that it was caused by us. You will not have to prove this if you have a vehicle inspection report (see condition 6.1.5) prepared and the damage is not recorded on it. You agree to us carrying out repairs to the vehicle if we believe the damage has been caused during the parking period.

• Exclusion and limits of our responsibility

  5.1 We will not accept legal responsibility for the following

  5.1.1 Loss or damage covered by your own insurance.

  5.1.2 Personal property left in the vehicle or coach or left unattended at any time.

  5.1.3 Transport delays between the car park and the airport caused by traffic congestion, coach breakdown or any other cause beyond our control.

  5.1.4 Loss arising from a stolen or mislaid receipt or ticket for the vehicle.

  5.1.5 Loss of or damage to the vehicle arising from mechanical or electrical failure, self-locking, pollution, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control.

  5.1.6 Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings).

  5.1.7 Delay in making the vehicle available for collection if this is before the end of the parking period.

  5.1.8 We will not pay more than £25,000 for loss of or damage to the vehicle.

  5.2 Liability is accepted where such theft, loss or damage arises through the negligence or breach of contract by APH

• Your responsibilities

  6.1 Vehicle condition

  6.1.1 We may photograph or video the vehicle when you enter and leave the car park and after damage is reported. We will report any fraudulent claims to the police.

  6.1.2 You must make sure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle.

  6.1.3 If at the end of the parking period the vehicle will not start, we may move the vehicle to a return bay. If you ask, and accept the risk, one of our employees will make one attempt to start the vehicle using an anti-surge starter pack. If you still need help to start the vehicle, you will need to contact a breakdown company. You will have to pay any costs involved. If your vehicle does not start, you must arrange for it to be removed from the car park within 24 hours of the end of the parking period. After this time we will charge you the daily parking charge.

  6.1.4 You must not tow the vehicle into the car park or carry out any work or clean the vehicle in the car park.

  6.1.5 The conditions below apply to standard parking.

  • You must inspect the vehicle and report any damage to us on a report form before driving out of the car park at the end of the parking period.
  
  • If you ask and pay a £5 charge, we will inspect the paintwork and bodywork and record any damage before you park the vehicle (the vehicle inspection report).
  
  • You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates.
  
  • You must check the driver's seat and the mirror positions (which may have been moved) when you reclaim the vehicle.

  6.2 Check-in time

  6.2.1 Transport between the car park and the airport leaves regularly. You are responsible for arriving at the car park in good time (at least one hour before the airline's recommended check-in time) so you can arrive at the airport check-in desk by the airline's recommended check-in time.

• Reclaiming the vehicle and lost receipts

  7.1 You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owner's identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure.

  7.2 If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us a fax or email with your name and address. This should tell us not to release the vehicle until you return.

  7.3 If you reclaim your vehicle before the end of the parking period, you will have to pay the parking fee for the whole parking period.

  7.4 You must give us at least six hours' notice to make the vehicle available for you to collect before the last day of the parking period.

  7.5 We may refuse to return your keys to you if we believe either that you are not fit to drive or that the vehicle is not in a legal or roadworthy condition.

• Disabilities

  8.1 If you have a disability and need special help, facilities or transport, please let us know when you make your booking.

  8.2 We will take all reasonable steps to meet your needs if you have a disability.

• Vehicle security

  9.1 You must leave your car keys at the car park. If you do not do this, we may move the vehicle in any way we can and will not be legally responsible for any damage caused.

  9.2 When you arrive at the car park, we will tell you whether to leave the vehicle locked or unlocked and where to leave the keys.

  9.3 Leave any alarms and immobilisers off as they may drain the battery.

  9.4 No manual security devices, such as crooklocks must be used.

  9.5 Do not leave any house or other keys on your car key ring or in the vehicle.

• Safety in the car park

  10.1 Drive slowly and carefully in the car park and follow the directional signs.

  10.2 Car parks can be dangerous. After parking, go to the reception or nearest exit. These are signposted. Do not wander about the car park. Keep a careful eye on your children and do not allow them to play in the car park.

• Transport to and from airport

  11.1 You should not get on a coach if you cannot find a seat or if there are no more standing places available. The maximum number of passengers will be displayed in the coach.

  11.2 Children under the age of eight must be seated and with an adult.

  11.3 You cannot bring animals on the coach unless we and the driver agree.

  11.4 Do not place luggage and personal belongings in the aisles or standing areas.

  11.5 The driver may refuse to help you load heavy luggage.

  11.6 The driver is responsible for the safety of the coach. The driver may ask any passenger he believes to be a danger or potential danger to the coach or its passengers to leave the coach or prevent him boarding.

• Moving the vehicle

  12.1 We will keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks.

• Complaints procedure

  13.1 This procedure does not affect your right to take legal action.

  13.2 If you believe your vehicle is damaged while in the car park or you lose the vehicle (or any of your possessions from the vehicle), you should

  • Immediately let a member of staff know before you leave the car park;
  
  • In the case of theft, report it to the police; and let your insurers know.

  13.3 We will write and acknowledge a written complaint within five working days of receiving it.

  13.4 One of our customer services team will deal with your complaint in the first instance.

  13.5 As long as you can send us any extra information we may ask for and (if necessary) make the vehicle available for inspection, we will try to give you a written decision within 30 days.

  13.6 If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out.

  13.7 You can send us complaints by email at customerservices@aph.com, by phoning 0844 871 7394 or by writing to the Administration Address.

  13.8 All calls to us are charged at the rate agreed with your phone service provider. We may monitor calls.

• Changing the conditions

  14.1 Nobody can change these conditions unless the change is made in writing with our permission.

• Definitions

  15.1 'We' – Airport Parking Hotels Limited trading as APH.

  15.2 'You' – the customer whose name appears on the booking confirmation whether or not that person made the booking or is the vehicle owner.

  15.3 'Vehicle' – the vehicle details of which appear on the booking confirmation.

  15.4 'Car park' - the car park shown on the booking confirmation and any other car park we use in connection with it.

  15.5 'Administration Address' – APH, Snowhill, Copthorne, Crawley, West Sussex, RH10 3EQ.

  15.6 'Parking Period' – the parking period inclusive of the dates shown on the booking confirmation.

  15.7 'Coach' – the vehicle on which we will transport you from the car park to the airport.

Customer Service Number 0844 871 7394

APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ

Booking with a Third Party Service Provider

Cancellations/Amendments Procedures 
If you need to amend or cancel your booking please use Manage My Booking ensuring you have your email address, postcode and booking reference to hand. Alternatively you can call us on 0844 871 7394. Please check all booking details on receipt of confirmation. APH can not be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes.

Standard Terms and Conditions ("the Conditions") For Car Parks other than those owned by APH, Airport Hotels and Airport Lounges
This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.

• Bookings

  1.1 Bookings through the APH website are deemed to be made when validated by the issue of an APH booking reference number.

  1.2 Bookings made by telephone are deemed to be made when confirmed by APH's telesales operator.

  1.3 All services are subject to availability.

  1.4 APH reserve the right not to accept or fulfil a booking.

• Payment

  2.1 Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express, Diners Club or Switch.

  2.2 If payment by card is declined or if a payment cheque is returned uncleared, APH and the service provider reserve the right not to fulfil your booking.

  2.3 All prices are quoted in pounds Sterling including VAT.

  2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

  2.5 An additional Credit Card Surcharge of 99p of the booking fee will be added to all bookings for which payment is made by Credit Card. This is to cover the charge levied by the Credit Card Issuers and is non-refundable. It does not apply to payments made by Debit Card.

• Cancellation

  3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved.

  3.2 Customers cancelling within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be of APH's sole discretion).

  3.2.1 Customers who do not turn up at the car park or who cancel within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be of APH's sole discretion).

  3.3 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked.

  3.4 Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.

  3.5 Cancellations or amendments cannot be accepted if you book a supersaver or non-flexible parking product.

• APH'S Liability

  4.1 APH acts as booking agent only for the service provider and is only liable to the customer for losses directly arising from its negligence in processing a booking.

• Service Providers Terms & Conditions

  5.1 All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request.

  5.2 So far as not inconsistent with the service providers terms and conditions.

  5.2.1 at Third Party car parks and car parks at hotels, cars are parked at their owner's risk.

  5.2.2 the service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked.

  5.2.3 the service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer's vehicle.

  5.2.4 the customer shall inspect his vehicle and report any damage to the service provider prior to departure from the car park.

  5.2.5 the service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider.

• Customer Service

  6.1 Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service provider. APH will on request provide contact details of the service provider.

  6.2 Any queries and claims relating to the processing of a customers booking should be made to APH.

  6.3 APH's customer service number is 0844 871 7394.

  6.4 All telephone calls to APH are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored and recorded for training purposes.

Terms and Conditions

Terms and Conditions effective from 29th October 2013

Prices All prices are for pre-booking and include VAT and service charges. Hotel prices are given in GB £s per room per night and parking in GB £s per vehicle per whole or part day.

Services All services are subject to availability

Please note: These are our general booking terms and conditions, please check the invidual hotel or car park information pages for any specific terms that may apply to your booking.

Cancellations and refunds

Airport Hotels

Parking Bookings

Lounge Bookings

Hotel

• Directions
  Please make sure that you have directions to your hotel. FHR will endeavour to ensure that your confirmation voucher is emailed to the address you specify on the booking form. If for any reason your confirmation voucher has not been received you must contact us immediately as no refund is available for no shows or if cancellation is received less than 24 hours before you are due to arrive at the hotel.
• Transfers to and from the airport
  Transfers times are different at each hotel. All transfers are subject to availability on the day and may be subject to a local charge. Please check hotel information pages for details and charges.
• FHR Star Ratings
  All hotel star ratings in all FHR literature and on our web site are FHR's own ratings.
• Facilities
  All hotel rooms: have a private bath/shower room, (not all some guest houses have en-suite facilities), a colour TV and tea/coffee making facilities.
• Special Requests
  If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
• Meals
  Unless specified meals are not included and all extras must be paid direct to supplier. If breakfast is included, please check the earliest time it is available. If breakfast is not taken where included there will be no refund
• Leisure Facilities
  There may be charges for leisure facilities and admission may be restricted for children.
• Hotels Including Holiday Parking
  Parking is always at the vehicle owner's risk. Hotels' own car parks are unsecured unless otherwise stated. Where a hotel with parking package uses a secured car park, cars are parked subject to the conditions and insurance arrangements of the individual car park. In these cases, you will often park for the night of your stay in the hotels' own car park, which is unlikely to be secured. Car parking arrangements vary from hotel to hotel. Please make sure you know exactly what your arrangements are before you travel. Where parking is offered as and 8, 15 or 21 day option, the full number of days does not have to be used, but there is no reduction in price if it is not. If you leave your car for longer than the duration included, you are likely to be charged locally by the hotel or car park for the extra days. Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with the hotel or car park if requested to do so.
• Cancellation
  No refund is made for cancellation of hotel bookings within 24 Hours of the stay. An administration fee of £10 per room per night applies to all other hotel cancellations except on certain promotional offers which are non-refundable. Where applicable this will be stated in the hotel description/information.

Secured Airport Parking and Meet & Greet

• Directions
  Please make sure that you have directions to your car park. FHR will endeavour to ensure that your confirmation voucher is emailed to the address you specify on the booking form. If for any reason your confirmation voucher has not been received you must contact us immediately as no refund is available for no shows or if cancellation is received less than 24 hours before you are due to arrive at the car park.
• Drop-off time
  FHR and the individual car park cannot be held responsible if you do not leave enough time for airport transfer/car collection before your flight. We recommend that you arrive to drop the car off at least minutes 30 minutes prior to your earliest check-in time.
• Transfers
  24 Hour transfers to and from the airport are included.
• Minimum Stays
  A minimum stay applies at some car parks. Should you wish to stay for fewer days, you can, but the cost of the minimum duration is payable.
• Car Keys
  Unless stated on the car park information page, in the interests of efficient operation you must be prepared to leave your car keys with the car park.
• Insurance
  All parking is subject to the terms and conditions of the individual car park. Ensure no valuables are left in the vehicle, as FHR and the car park will not accept liability. Parking is always at the vehicle owner's risk. In the unlikely event that you need to make a claim for loss or damage, you MUST notify the car park at time of collection, as claims cannot be considered once your vehicle has left the site. The car parks will accept liability for proven acts of their negligence.
• Cancellation
  No refund is made for cancellation of parking within 24 Hours of the booked arrival time. An administration fee of £7.50 per vehicle applies to all other parking cancellations except on certain promotional offers which are non-refundable. Where applicable this will be stated in the car park description/information
• Valuables
  Valuables SHOULD NOT be left in the vehicle. All vehicles contents are left at owners risk.
• Your Vehicle
  It is the responsibility of the vehicle owner to ensure that the vehicle is roadworthy, holds a valid MOT certificate and displays a valid road tax licence as your booking may be forfeited if this criteria is not met. The car parks will not accept responsibility for mechanical failure of your vehicle or damage to your windscreen.
• Important Information
  FHR are agents for the car parks and you will be contracting with the individual car park and will be subject to their terms & conditions which are displayed on site and are available on request. You will be required to leave your keys at most car parks.

Airport Lounges

• Invitations
  Please ensure that you have the correct invitations for the lounge and terminal you require. You must take the invitations with you to the lounge as you may be refused entry without it.
• Children
  Where permitted, children must be accompanied by an adult to the bar areas at all times.
• Dress Code
  A dress code for the lounge facilities is expected. Singlets, vests, casual shorts, are not acceptable.
• Alcohol
  Due to regulatory restrictions, consumables are not to be taken from the lounge.
  FHR would like to advise passengers it is illegal to travel on an aircraft under the influence of alcohol. FHR will not accept any responsibility for passengers who are refused travel due to being intoxicated.
• Admittance
  The lounges reserve the right to refuse admittance to unsuitably dressed passengers or any passenger who is under the influence of alcohol.
• Flights
  It is the responsibility of the passenger to ensure that he/she is at the aircraft boarding gate on time. FHR and their representatives cannot be held responsible for any flight missed or delayed by any passenger using the lounge.
• Cancellation
  No refund is made for cancellation of lounge invitations within 24 Hours of the booked arrival time. An administration fee of £7.50 per reservation applies to all other airport lounge cancellations.

Travel Insurance

For full policy details you must read your policy document carefully. You have a 14 day 'cooling off' period in which you can return documents and obtain a refund if you have a justifiable reason to be dissatisfied with the cover.

Car Hire

For full policy details you must read your policy document carefully. Please note that the terms regarding cancellation are as follows: "All cancellations must be received in writing 24 hours before the customer is due to collect their vehicle. If this has been done then there is no charge for this service. If notification has not been received until after this time, then a 50% cancellation charge will apply. There are no Amendment Fees."

Customer Services

FHR's Customer Service details are available from our Contact page.

Any queries relating to the processing of customer bookings or the services provided by our suppliers should be addressed to FHR.

In accordance with our customer services policy:

FHR will endeavour to respond to all correspondence within five working days. Advise clients how long it will take to resolve the query Keep the customer informed throughout the process.

Telephone Calls

All telephone calls to FHR are charged at the standard BT National Rate or equivalent depending on your service provider

Telephone calls may be monitored.

Best Price Guarantee

Best Price guarantee applies to Airport Parking only.

• The parking, package of products that you are comparing must be the same in every respect as that which you purchased from FHR.
• You must make your claim within 24 hours of making and paying for your booking with FHR.
• Successful claims will not be paid until after the return date originally booked.
• You must use the products or package of products as per the booking against which you are making your claim.
• Cancellation of the booking cancels your right to claim under this guarantee.
• Comparison prices must be listed and quoted in pounds sterling.

Best price guarantee and price comparison excludes:

• Prices from other suppliers that are conditional on buying other products
• Prices that are part of a customer loyalty, members or loyalty reward scheme
• Prices that are part of a staff discount scheme
• Prices that are part of any other discount or special offer deal

Your statutory rights as a consumer are not affected

Errors & Omissions Excepted

We reserve the right to correct errors prior to confirming your booking. You must ensure you check all details of your chosen booking (including the price) with us at the time of booking.

FHR Airport Services Ltd. Registered in England. Company Number 07156413 Registered Office: Unit 7 Borers Yard, Borers Arms Road, Copthorne, West Sussex, RH10 3LH

SKYPARKSECURE LTD - Terms and Conditions
Updated January 2013

We want to offer you the best products and the best service. We aim to consistently exceed your expectations, so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention.

What to take with you when you travel

Please ensure you have your booking confirmation voucher/ and or booking reference with when you travel. This will identify you as a Skyparksecure customer and enable the service provider to verify your booking. Where you have booked a car park that requires you to use credit card entry and exit procedures please ensure you have with you the credit card with which you booked.

Our Price Check promise

At Skyparksecure, we pride ourselves on offering the lowest and best available prices for secure car parking at all UK airports. On a daily basis we compare the prices on offer from over 200 airport car parks to find our customers the best available deals. We back up that statement with our price check promise.

The Promise

If you think you have found the same parking product for less, we need to know, so please get in touch, but remember that the product you are comparing has to be the same in all respects! In the unlikely event that you do find the same Airport Parking product for less within 24hours of making a booking with us, tell us and we will match the price or refund the difference. We will also give you a 10% discount on your next booking (*subject to the following terms and conditions).

1. The price check promise only applies to airport parking products.
2. The product that you are comparing must be exactly the same as the one purchased from Skyparksecure.
3. You must make your claim within 24 hours of making and paying for your booking with Skyparksecure.
4. Successful claims will not be paid until after the return date originally booked.
5. Cancellation of the booking cancels your right to claim under this guarantee.

The following exclusions apply to price comparisons that will be considered as part of any claim made under the Price Check Promise.

1. Prices from other suppliers that are conditional on buying other products
2. Prices that are part of a customer loyalty, members or loyalty reward scheme
3. Prices that are part of a staff discount scheme 4. Prices that are part of any other discount or special offer deal

PLEASE NOTE: In making your booking you have agreed to be bound by the Terms and Conditions of Bookings for Skyparksecure Ltd.
All of the car park services offered by SKYPARKSECURE are based off-site, unless otherwise stated. SKYPARKSECURE will not be held responsible for any claims for refunds based on any customer's claims that this information is not readily available on the site, as it is stated throughout the site and within the stated terms and conditions.

1. BOOKING CONDITIONS:

1.1 Skyparksecure Ltd is an agent for the featured car parks. You will be contracting with the individual car park and will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Full details of these are available from the individual car park.

1.2 The car parks will accept liability for proven acts of their negligence. Claims cannot be considered once your vehicle has left the site (Park & Ride) or terminal (Chauffer and Meet & Greet) so please check your vehicle carefully before leaving.

1.3 Skyparksecure cannot accept liability in any circumstances where performance of the contract is prevented by reason of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural and nuclear disaster, fire or adverse weather conditions etc.

2. PARKING REQUIREMENTS -

2.1 Directions and parking procedures:
• Park and Ride Services: Please make sure you have directions to your car park, your booking ref., the car park telephone number, and details of the entry and exit procedures for the car park. This is all available on your booking voucher. It is your responsibility to obtain valid directions before departing for the car park -- any missed bookings, flights or other problems arising from the customer's failure to obtain valid directions will not be recompensed by SKYPARKSECURE or any of our affiliates.

• Chauffeur / Meet and Greet Services: Please make sure you have the chauffeur's telephone number, and details of arrival procedure as stated on your booking voucher. It is your responsibility to obtain this information before departing for the airport - any missed bookings, flights or other problems arising from the customer's failure to obtain this information will not be recompensed by SKYPARKSECURE or any of our affiliates.

2.2 Possessions and Keys: Please remove all possessions and leave only the keys/codes required to move your vehicle. In the interests of efficient operation you must be prepared to leave your car keys with car park staff if requested to do so unless otherwise stated.

2.3 Procedures: If you are charged by the car park because you do not follow the correct entry or exit procedures or present your voucher, SKYPARKSECURE may not be able to obtain refunds on your behalf.

2.4 Chauffeur Bookings: Any input errors resulting in company drivers being kept waiting or late arrivals by clients may result in a £10 administration charge, payable to the driver immediately. Please check the MORE INFO of the product for surcharges.

2.5 Moving and Relocation of Vehicles: You must ensure that, before leaving the vehicle with the car parking company that it is in a roadworthy condition, taxed (visibly displayed) and holds a current MOT if applicable. The car parking company reserves the right to move the vehicle within or outside the car parks by driving or otherwise to such extent as the car parking company, or its servants may in their discretion think necessary for the efficient arrangement of its parking facilities at the car parks, or in emergencies or to avoid accidents or obstructions. Ignition keys to the vehicle must therefore be left with the vehicle at the time of handing it over to the driver. (Unless you have booked a self-park product). It will be necessary in the exercise of the rights conferred upon the car parking company under this condition, for the car parking companies chauffeur to have the right to drive or otherwise take the vehicle on the public highway. The car parking companies chauffeurs are fully insured by the company for this purpose.

3. PRICES:

All prices are for pre-booking and include VAT at the current rate of 20% unless otherwise indicated.

3.1 Price Changes: SKYPARKSECURE are committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up.

3.2 All bookings are subject to a non-refundable booking fee.

3.3 Daily Prices: Daily prices may vary according to the date and length of stay.

3.4 Surcharges: Please check the products MORE INFO for any additional surcharges. These charges are charged by the chauffeur/car parking company independently and bare no relevance to Skyparksecure or our advertised prices.

3.5 Two way 24-hour transfers from the car park to the airport: Included in the SKYPARKSECURE price.

3.6 Minimum stays: A minimum stay applies at some car parks. Should you wish to stay for fewer days you can, but the cost of the minimum duration is payable.

3.7 High-sided or unusually wide vehicles: Not all car parks can accommodate them or there may be an extra charge. Please check MORE INFO on the product or contact our office for details before making a booking.

3.8 Special offers, vouchers and promotion codes cannot be used in conjunction with other offers or codes unless otherwise stated.

4. ADVERTISING

As a booking agent Skyparksecure advertises for numerous companies at any one airport, and as such advertise the best possible price for any given stay throughout the year for that airport.

5. CANCELLATION POLICY (Not applicable to non-cancellable or non-amendable products):

5.1 ALL CANCELLATIONS MUST BE MADE DIRECTLY THROUGH SKYPARKSECURE IN ORDER TO BE VALID. (Not with the car park).

5.2 Please send an e-mail to info@skyparksecure.com or Phone: 0345 4599 250 (Office hours only - Monday - Friday 09.00 to 17.00) quoting your booking reference number.
Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods (see 5.5).

5.3 Any clients booking where they have not complied with on screen booking requirements (e.g. printed off their voucher etc.) and who have been unable to park, will not be subject to a refund.

5.4 No refunds are available for unused part stays.

5.5 Refund Notice Periods:
• Edinburgh Flying Scot - Less than 14 days notice - no refund
• Edinburgh Low Cost Park & Ride - Less than 14 days notice - no refund
• Manchester SkyPark Indoor - Less than 14 days notice - no refund
• Edinburgh ParkanFly - Park & Ride/Meet & Greet - Less than 14 days - no refund.
• All other car parks: - Less than 72 hours notice - no refund

More than above notice periods, all cancelled bookings are subject to a £10.00 charge. *Except on certain promotional offers which are non-refundable. Where applicable this will be stated in the car park description/information (Such as ADVANCED products)

All Bookings Fees and MMS charges are non-refundable

5.6 Duplicate Bookings - In the event of a client making a duplicate booking for the same stay/vehicle and client and do not contact us within 28 days of their return will incur the full cost of that booking.

5.7 With every effort being made to ensure clients' receive the information pertaining to their booking. If for any reason a client fails to utilize the booked space and adequate notice is not given (72 hours) will regretfully receive no refund.

5.8 CANCELLATION COVER (Applicable only to products that are non-cancellable or non-amendable)
a) Should a client wish to cancel they must do so at least 24 hours prior to their departure date in order to be eligible, those who cancel after this time will be subject to our normal conditions listed above.
b) Cancellation Cover does not apply for bookings made the same day, booked for the following day or in certain products where stated.

5.9 MMS Confirmation
Clients who take advantage of this service and receive their confirmation by mobile, in addition to their printed voucher, MUST ensure that their mobile is compatible with this service. The service itself is non-refundable.

6. AMENDMENT POLICY:
Any date and/or product amendments made to a booking with more than 24hours notice will incur an amendment charge of £5.00
To amend your booking please use the contact us form or contact our office within office hours.

7. ARRIVAL TIMES:
We request customers ensure they arrive at the car park with plenty of time to achieve their flight check-in.

8. COMPLAINTS PROCEDURE:

8.1 If you encounter a problem at your chosen car park, please inform the service provider immediately to give them the opportunity to rectify the problem. If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage. Our service providers will do their utmost to assist with any given request, however assistance cannot be guaranteed.

8.2 Please put any outstanding issues in writing within 10 days of your return date, including as much detail as possible, using the form provided. If you are unable to use the form please write to the following address: - Skyparksecure Ltd, 10 Newton Drive, Blackpool, FY3 8BS or e-mail info@skyparksecure.com

8.3 You should expect to receive a reply within 10 working days upon receipt of your complaint. You will be informed of any delay and the reason for it, should one arise.

9. LIMITATION of LIABILITY:
The total liability for Skyparksecure Ltd to the client for all claims arising from the use of this website and materials is limited to the cost of the client's booking including both parking and booking fees paid to Skyparksecure.com as per the contract.

10. DISTANCE SELLING:
Regulation 6 (b) of the distance selling regulations 2000 state that contracts for the provision of transport and leisure services while the supplier provides services on a specific date or within a specific period are exempt to the traditional 'cooling off' period placed on select online goods and services.

Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions.

11. MODIFICATION:

Skyparksecure Ltd may at any time modify these Terms and Conditions and your continued use of this website including telephone bookings will be conditioned upon the Terms and Conditions in force at the time of your use.

12. EMAIL:
As a valued customer we, or the agent with whom you booked your parking, may contact you with offers we feel you may be interested in. You can opt out of receiving these emails by contacting webmaster@skyparksecure.com

If you have any further query over a booking you have made call 0345 4599 250 or Fax 01253 307658. This does not affect your statutory rights as a consumer.

13. THIRD PARTY PRODUCTS.

Skyparksecure has and is looking to join forces with other holiday related companies to offer clients more when they travel. Clients will be able to purchase items and services provided by these third parties via our website. Please note that Skyparksecure purely acts as a host for these products and any issues relating to those external products/services are subject to the providers own terms and conditions.
• TAG & TRAQ - Issued by Calluma (Summary/link to conditions)
• PIGEON CARDS - Issued by Pigeon Publications (Summary)
• CAR HIRE - Provided by Rental Cars
• TRAVEL INSURANCE - Supplied by One Underwriting

14. LINKS TO OTHER WEBSITES

Our web site may contain hyperlinks to websites operated by third parties. Skyparksecure does not control such websites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or your companions. Skyparksecure is not responsible for the accuracy of opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by Skyparksecure. Inclusion of any linked website on our site does not imply or constitute approval or endorsement of the linked website by Skyparksecure. If you decide to leave our web site to access these third party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. Skyparksecure is not responsible for information provided by you to third parties.

15. COOKIES

A cookie is a small file of letters and numbers downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user's device. We use cookies for the sole purpose of tracking where your booking originated. This helps us to recognise where our efforts to bring you the best services at the best prices are performing best. This means that we can continue to offer you the best discounts and offers available. You are able to opt out of cookie storage and you should check your browser settings should you wish to do so. By using this web site you are consenting to the use of cookies.

16. OUR DETAILS

SKYPARKSECURE LTD
10 Newton Drive
Blackpool
Lancashire
FY3 8BS

VAT REG: 825-3349-29