Privacy Policy
What personal information do we ask for?
When you have searched for prices and availability and are ready to confirm your booking, we will ask for your name, your postal address,your fax number and e-mail address. We'll also need your credit/debit card details (including card number, cardholder name and expiry date) in order to take payment and confirm the booking on-line. If you're paying by debit card we may also need to take the start date and issue number of the card.
We'll also ask you for your telephone number in case we need to contact you urgently regarding your booking.
How does Holiday Extras® use this personal information?
We need your name so we can confirm to the hotel, lounge or car park operator who the booking is for.
We need your credit/debit card details so that we can collect payment for your booking.
We need your name and address to confirm that the credit card belongs to you.
We also need your address so that we can send you your booking voucher and in case we have to write to you about any part of your booking in advance of your stay.
We might use your telephone number or e-mail address in the unlikely event that we need to contact you urgently about your booking.
We may also use this information to let you know about any special offers/promotions we think would be of interest to you.
We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site - monitoring visitor traffic patterns and site usage to help us develop and improve the Holiday Extras® site further.
If you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition.
How does Holiday Extras® protect customer information?
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a security alert message.
We also have Firewall security software in place to protect our internal information from the Internet.
Does the Holiday Extras® site use cookies?
Yes, Holiday Extras uses temporary cookies, which are only used during the booking process. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central).
Will Holiday Extras® disclose any of this personal information to third parties?
Holiday Extras will only disclose your name and booking details to our suppliers (see above) for operational purposes. We will not pass on your details to other companies for their marketing purposes - unless you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition.
We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.
Will Holiday Extras® use the information I give for direct marketing?
Yes, but we ask you for your permission first. We will primarily send you details of the products we offer, however we will send one email on the run up to your holiday with links to helpful 3rd party sites - unless you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service, then please write to us at the address below.
Customer relations, Holiday Extras, Ashford Road, Newingreen, Hythe, Kent CT21 4JF.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We collect information about you in 2 ways, directly (i.e. when you make a purchase) and indirectly (i.e. when you use our website). We collect this information for a couple of reasons: firstly, to process your order and second, to provide you with the best possible service.
Your privacy is taken seriously; we will look after your personal information responsibly. We will only contact you for marketing purposes if you have given us your consent. You can opt out of receiving marketing material from us at any time by telephoning, emailing or writing to us. We will not sell this information to a third party
The type of information we may collect about you includes:
your name
address
phone number
email address
credit/debit card details
information on products or services purchased
responses to surveys, questionnaires and competitions
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
Should any of your personal information change you can update your record by telephoning, emailing or writing to us.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" or tracking software.
Cookies are stored on your computer and you can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Switching off cookies may restrict functions of this website and may affect the way in which the website operates, i.e. your ability to access special promotions and discounts.
Tracking software is used to record the behaviour of consumers as a group on this website not the behaviour of individuals. The information collected in this way can not be used to identify you.
If you have any questions/comments about privacy, you should email us or write to us.
Contact Details
Email: webhelp.com
Address: APH, Snowhill, Copthorne, Crawley, West Sussex , RH10 3EQ
Telephone: 0844 871 7431
This privacy policy sets out how FHR uses and protects any information that you give us when you use this website.
FHR is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
FHR may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Thursday, 30 August 2007.
What we collect
We may collect the following information:
name
postal address
email address
other information relevant to customer surveys and/or offers
What we do with the information we gather
Primarily, we require this information to process your booking and payment. However, this information helps us understand your needs to provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservices@fhr-net.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to
FHR, Borers Arms Road, Copthorne, West Sussex, RH10 3LH
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Privacy Policy
SkyParkSecure has adopted the following privacy policy as part of our commitment to protect any personal information which you may provide to us through this website or by any other means.
Any change to this Privacy Policy will be posted on this website and will become effective 5 days after posting. Please note that this Privacy Policy does not apply to other websites linked through this website.
Personal Information, which you choose to provide to other websites, will be subject to the privacy policies of those websites.
We will not use or disclose your Personal Information unless you have given your permission, except for the following purposes:
- to assess, operate and improve this website and the services provided through it;
- to keep you informed about us and our services and about this website;
- if we are required to disclose such Personal Information by any applicable law, regulation or legal process.
We will not sell trade or rent your Personal Information to others unless you have given your permission. With your permission, we will only share your Personal Information with carefully chosen, reputable and trustworthy third parties. We will follow the relevant legal requirements and use all reasonable precautions to ensure that only responsible third parties see the Personal Information. However, we are not responsible for any breach of security or any act or omission of third parties who receive the Personal Information.
COOKIES
What are cookies?
Cookies are tiny files stored on your computer when you visit certain pages on the internet. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site.
To book airport parking with SkyParkSecure you need to have cookies enabled.. If you don't wish to have cookies enabled, you'll still be able to browse the site and use it for all other purposes than to book. Most web browsers have cookies enabled, but see Managing cookies below, for help to turn them on if you're not already set up.
It's important to note that cookies can't harm your computer. We don't store any personally identifiable information such as credit card details in cookies we create, but we do use some encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve any errors that may occur.
We do have working relationships with very carefully-selected and continually monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in.
REMARKETING
The site may use the Google remarketing product which entails:
- Third party vendors, including Google, show our ads on sites on the internet.
- Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website.
- Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.
Personal Information, which you choose to provide to other websites, will be subject to the privacy policies of those websites.
We will not use or disclose your Personal Information unless you have given your permission, except for the following purposes:
- to assess, operate and improve this website and the services provided through it;
- to keep you informed about us and our services and about this website;
- if we are required to disclose such Personal Information by any applicable law, regulation or legal process.
We will not sell trade or rent your Personal Information to others unless you have given your permission. With your permission, we will only share your Personal Information with carefully chosen, reputable and trustworthy third parties. We will follow the relevant legal requirements and use all reasonable precautions to ensure that only responsible third parties see the Personal Information. However, we are not responsible for any breach of security or any act or omission of third parties who receive the Personal Information.
